Xfinity customer service
How to reach Xfinity by phone, when to call for the shortest wait, and answers to common account questions.
Customer service number
800-934-6489
Hours
Mon-Sat 7am-9pm ET
Average wait
2m 51s
Best day to call
Wednesday
Call type
Toll-free
Insider tip
To connect with a live agent, press 0# repeatedly until someone picks up.
Before you call
- Your account number or the phone number on the account
- Account PIN or the last 4 digits of the account holder's SSN
- Your latest bill or a recent payment confirmation
- The device's IMEI if you are calling about a phone
Xfinity FAQ
How do I activate a new Xfinity Mobile account?
To activate your device, visit the Xfinity Mobile activation website, use the Xfinity Mobile app, or call customer support. Make sure your SIM card is inserted and you have your account details ready before starting the process.
Can I keep my current phone number when switching to Xfinity Mobile?
Yes, you can transfer your existing number during activation. You will need your account number and port-out PIN from your previous carrier. Keep your old service active until the transfer is fully completed to avoid service interruption.
How do I set up and manage Auto Pay for my plan?
You can enroll in Auto Pay through the Xfinity Mobile app or the official website. Under the 'Billing' menu, select 'Auto Pay' to link a credit card or bank account.
What are the different ways to pay my Xfinity Mobile bill?
You can pay instantly using the Xfinity app, or using the payment tools on the Xfinity website. Automatic monthly payments are highly recommended.
What should I do if I have technical problems with my service?
First, restart your phone or toggle Airplane Mode. If that doesn't work, use the troubleshooting guides in the Xfinity app or check for network outages online. For further assistance, contact Xfinity mobile support.
Prefer help in person?
687 Xfinity stores can help with activations, upgrades and billing.
Find a Xfinity storePaying too much for your phone?
Households on SNAP, Medicaid or SSI may qualify for a free Lifeline phone and monthly service.