Cricket Wireless customer service
How to reach Cricket Wireless by phone, when to call for the shortest wait, and answers to common account questions.
Customer service number
800-274-2538
Hours
24 hours a day, 7 days a week
Average wait
1m 41s
Best day to call
Sunday
Call type
Toll-free
Insider tip
To connect with a live agent, press 0.
Before you call
- Your account number or the phone number on the account
- Account PIN or the last 4 digits of the account holder's SSN
- Your latest bill or a recent payment confirmation
- The device's IMEI if you are calling about a phone
Cricket Wireless FAQ
How do I activate a new Cricket Wireless account?
To activate your device, visit the Cricket Wireless activation website, use the myCricket app, or call customer support. Make sure your SIM card is inserted and you have your account details ready before starting the process.
Can I keep my current phone number when switching to Cricket Wireless?
Yes, you can transfer your existing number during activation. You will need your account number and port-out PIN from your previous carrier. Keep your old service active until the transfer is fully completed to avoid service interruption.
How do I set up and manage Auto Pay for my plan?
You can enroll in Auto Pay through the myCricket app or the official website. Under the 'Payments' menu, select 'Auto Pay' to link a credit card or bank account. Enrolling in Auto Pay allows you to take advantage of the Auto Pay credit on eligible plans.
What are the different ways to refill my Cricket balance?
You can add funds instantly using the myCricket app, dialing *PAY (*729) from your phone, or using 'Quick Pay' on the Cricket website. Cricket Refill Cards are also available at major retail stores.
What should I do if I have technical problems with my service?
First, restart your phone or toggle Airplane Mode. If that doesn't work, use the troubleshooting guides in the myCricket app or website. For further assistance, you can contact technical support by dialing 611.
Prefer help in person?
4,463 Cricket Wireless stores can help with activations, upgrades and billing.
Find a Cricket Wireless storePaying too much for your phone?
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