Boost Mobile customer service
How to reach Boost Mobile by phone, when to call for the shortest wait, and answers to common account questions.
Customer service number
888-266-7848
Hours
Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PT
Average wait
2m 2s
Best day to call
Monday
Call type
Toll-free
Insider tip
To connect with a live agent, enter your 10-digit phone number or press # for new service.
Before you call
- Your account number or the phone number on the account
- Account PIN or the last 4 digits of the account holder's SSN
- Your latest bill or a recent payment confirmation
- The device's IMEI if you are calling about a phone
Boost Mobile FAQ
How do I activate a new Boost Mobile account?
To activate your device, visit the Boost Mobile activation website, use the BoostOne app, or call customer support. Make sure your SIM card is inserted and you have your account details ready before starting the process.
Can I keep my current phone number when switching to Boost Mobile?
Yes, you can transfer your existing number during activation. You will need your account number and port-out PIN from your previous carrier. Keep your old service active until the transfer is fully completed to avoid service interruption.
How do I set up and manage AutoPay for my plan?
You can enroll in AutoPay through the BoostOne app or the official website. Under the 'Payments' menu, select 'AutoPay' to link a credit card or bank account. Enrolling in AutoPay may also qualify you for monthly plan discounts.
What are the different ways to refill my Boost Mobile balance?
You can add funds instantly using the BoostOne app, dialing *611 from your phone, or using the tool on the Boost Mobile website. Re-Boost cards are also available at major retail stores.
What should I do if I have technical problems with my service?
First, restart your phone or toggle Airplane Mode. If that doesn't work, use the support section in the BoostOne app or check the Boost Mobile website. For further assistance, you can contact technical support by dialing 611.
Prefer help in person?
6,700 Boost Mobile stores can help with activations, upgrades and billing.
Find a Boost Mobile storePaying too much for your phone?
Households on SNAP, Medicaid or SSI may qualify for a free Lifeline phone and monthly service.