UScellular customer service
How to reach UScellular by phone, when to call for the shortest wait, and answers to common account questions.
Customer service number
888-944-9400
Hours
24 hours a day, 7 days a week
Average wait
2m 1s
Best day to call
Saturday
Call type
Toll-free
Insider tip
To connect with a live agent, say "Associate," then say "Other."
Before you call
- Your account number or the phone number on the account
- Account PIN or the last 4 digits of the account holder's SSN
- Your latest bill or a recent payment confirmation
- The device's IMEI if you are calling about a phone
UScellular FAQ
How do I activate a new UScellular Prepaid account?
To activate your device, visit the UScellular activation website, use the My UScellular app, or call customer support. Make sure your SIM card is inserted and you have your account details ready before starting the process.
Can I keep my current phone number when switching to UScellular Prepaid?
Yes, you can transfer your existing number during activation. You will need your account number and port-out PIN from your previous carrier. Keep your old service active until the transfer is fully completed to avoid service interruption.
How do I set up and manage Auto Pay for my prepaid plan?
You can enroll in Auto Pay through the My UScellular app or the official website. Under the 'Payments' menu, select 'Auto Pay' to link a credit card or bank account. Enrolling in Auto Pay may qualify you for discounts.
What are the different ways to refill my UScellular Prepaid balance?
You can add funds instantly using the My UScellular app, dialing 611 from your phone, or using the website. Prepaid refill cards are also available at participating retail and grocery stores.
What should I do if I have technical problems with my prepaid service?
First, restart your phone or toggle Airplane Mode. If that doesn't work, use the support tools in the My UScellular app or check for coverage outlines on the website. For further assistance, contact technical support.
Paying too much for your phone?
Households on SNAP, Medicaid or SSI may qualify for a free Lifeline phone and monthly service.