Verizon customer service
How to reach Verizon by phone, when to call for the shortest wait, and answers to common account questions.
Customer service number
800-922-0204
Hours
Mon-Fri 7am-11pm, Sat-Sun 8am-9pm ET
Average wait
4m 16s
Best day to call
Tuesday
Call type
Toll-free
Insider tip
To connect with a live agent, press “0” four times. Verify account info upon connection.
Before you call
- Your account number or the phone number on the account
- Account PIN or the last 4 digits of the account holder's SSN
- Your latest bill or a recent payment confirmation
- The device's IMEI if you are calling about a phone
Verizon FAQ
How do I activate a new Verizon Wireless Prepaid account?
To activate your device, visit the Verizon activation website, use the My Verizon app, or call (877) 807-4646. Make sure your SIM card is inserted and you have your account details ready before starting the process.
Can I keep my current phone number when switching to Verizon Prepaid?
Yes, you can transfer your existing number during activation. You will need your account number and port-out PIN from your previous carrier. Keep your old service active until the transfer is fully completed to avoid service interruption.
How do I set up and manage Auto Pay for my prepaid plan?
You can enroll in Auto Pay through the My Verizon app or the official website. Under the 'Payments' menu, select 'Auto Pay' to link a credit card or bank account. Enrolling in Auto Pay may also qualify you for monthly plan discounts.
What are the different ways to refill my Verizon Prepaid balance?
You can add funds instantly using the My Verizon app, dialing *611 from your phone, or using the 'Quick Pay' tool on the Verizon website. Prepaid refill cards are also available at major retail stores and can be redeemed via the automated phone system.
What should I do if I have technical problems with my prepaid service?
First, restart your phone or toggle Airplane Mode. If that doesn't work, use the 'Troubleshoot' tool in the My Verizon app or check for outages on the Verizon website. For further assistance, you can contact technical support at (800) 922-0204.
Prefer help in person?
5,705 Verizon stores can help with activations, upgrades and billing.
Find a Verizon storePaying too much for your phone?
Households on SNAP, Medicaid or SSI may qualify for a free Lifeline phone and monthly service.