AT&T customer service
How to reach AT&T by phone, when to call for the shortest wait, and answers to common account questions.
Customer service number
800-331-0500
Hours
Mon-Fri 8am-10pm, Sat-Sun 7am-7pm ET
Average wait
5m 38s
Best day to call
Sunday
Call type
Toll-free
Insider tip
To connect with a live agent, press 0, then 0#, then 0.
Before you call
- Your account number or the phone number on the account
- Account PIN or the last 4 digits of the account holder's SSN
- Your latest bill or a recent payment confirmation
- The device's IMEI if you are calling about a phone
AT&T FAQ
How do I activate a new AT&T Prepaid account?
To activate your device, visit the AT&T activation website, use the myAT&T app, or call AT&T customer support. Make sure your SIM card is inserted and you have your account details ready before starting the process.
Can I keep my current phone number when switching to AT&T Prepaid?
Yes, you can transfer your existing number during activation. You will need your account number and port-out PIN from your previous carrier. Keep your old service active until the transfer is fully completed to avoid service interruption.
How do I set up and manage AutoPay for my prepaid plan?
You can enroll in AutoPay through the myAT&T app or the official website. Under the 'Payments' menu, select 'AutoPay' to link a credit card or bank account. Enrolling in AutoPay may also qualify you for monthly plan discounts.
What are the different ways to refill my AT&T Prepaid balance?
You can add funds instantly using the myAT&T app, dialing *611 from your phone, or using the payment tool on the AT&T website. Prepaid refill cards are also available at major retail stores and can be redeemed via the automated phone system.
What should I do if I have technical problems with my prepaid service?
First, restart your phone or toggle Airplane Mode. If that doesn't work, use the troubleshooting tool in the myAT&T app or check for outages on the AT&T website. For further assistance, you can contact technical support by dialing 611.
Prefer help in person?
5,058 AT&T stores can help with activations, upgrades and billing.
Find a AT&T storePaying too much for your phone?
Households on SNAP, Medicaid or SSI may qualify for a free Lifeline phone and monthly service.