Walmart Family Mobile customer service
How to reach Walmart Family Mobile by phone, when to call for the shortest wait, and answers to common account questions.
Customer service number
877-760-8760
Hours
Mon-Sun 6am-9pm PT
Average wait
3m 0s
Best day to call
Friday
Call type
Toll-free
Insider tip
To connect with a live agent, press 0 then 3 then 0, or press 1 then 4 then 4.
Before you call
- Your account number or the phone number on the account
- Account PIN or the last 4 digits of the account holder's SSN
- Your latest bill or a recent payment confirmation
- The device's IMEI if you are calling about a phone
Walmart Family Mobile FAQ
How do I activate a new Walmart Family Mobile account?
To activate your device, visit the Walmart Family Mobile activation website, use the My Family Mobile app, or call customer support. Make sure your SIM card is inserted and you have your account details ready before starting the process.
Can I keep my current phone number when switching to Walmart Family Mobile?
Yes, you can transfer your existing number during activation. You will need your account number and port-out PIN from your previous carrier. Keep your old service active until the transfer is fully completed to avoid service interruption.
How do I set up and manage Auto Pay for my plan?
You can enroll in Auto Pay through the My Family Mobile app or the official website. Under the 'Payments' menu, select 'Auto Pay' to link a credit card or bank account. Enrolling in Auto Pay may qualify you for monthly plan discounts.
What are the different ways to refill my Walmart Family Mobile balance?
You can add Service Plans instantly using the My Family Mobile app, texting ADD to 611611, or using the website. You can also purchase service plans at Walmart stores or on Walmart.com.
What should I do if I have technical problems with my service?
First, restart your phone or toggle Airplane Mode. If that doesn't work, text HELP to 611611 or use the troubleshooting tool in the My Family Mobile app. For further assistance, contact technical support.
Paying too much for your phone?
Households on SNAP, Medicaid or SSI may qualify for a free Lifeline phone and monthly service.