TruConnect customer service
How to reach TruConnect by phone, when to call for the shortest wait, and answers to common account questions.
Customer service number
800-430-0443
Hours
Mon-Fri 9am-5pm PT
Average wait
0m 0s
Best day to call
Thursday
Call type
Toll-free
Insider tip
This is a direct line to a real person with no wait.
Before you call
- Your account number or the phone number on the account
- Account PIN or the last 4 digits of the account holder's SSN
- Your latest bill or a recent payment confirmation
- The device's IMEI if you are calling about a phone
TruConnect FAQ
How do I activate a new TruConnect account?
To activate your device, power it on and follow the on-screen prompts, visit the TruConnect activation website, use the MyTruConnect app, or call customer support. Have your account details ready before starting.
Can I keep my current phone number when switching to TruConnect?
Yes, you can transfer your existing number during activation. You will need your account number and port-out PIN from your previous carrier. Keep your old service active until the transfer is fully completed to avoid service interruption.
How do I set up AutoPay for TruConnect add-ons?
You can enroll in AutoPay through the MyTruConnect app or the official website portal. Under your account settings, select payment methods to link a card for monthly top-ups or additional service plans.
What are the different ways to refill my TruConnect balance?
You can add data and international calling funds instantly using the MyTruConnect app or the online Web portal. Refill options are securely processed online.
What should I do if I have technical problems with my service?
First, restart your phone or toggle Airplane Mode. If that doesn't work, review the Help Center in the MyTruConnect app or website. For further assistance, contact TruConnect technical support.
Paying too much for your phone?
Households on SNAP, Medicaid or SSI may qualify for a free Lifeline phone and monthly service.