TracFone customer service
How to reach TracFone by phone, when to call for the shortest wait, and answers to common account questions.
Customer service number
800-867-7183
Hours
Mon-Sun 8am-11:45pm ET
Average wait
5m 23s
Best day to call
Thursday
Call type
Toll-free
Insider tip
To connect with a live agent, press 1, then 1, then 5, then 5.
Before you call
- Your account number or the phone number on the account
- Account PIN or the last 4 digits of the account holder's SSN
- Your latest bill or a recent payment confirmation
- The device's IMEI if you are calling about a phone
TracFone FAQ
How do I activate a new TracFone account?
To activate your device, visit the TracFone activation website, use the My Tracfone app, or call customer support. Make sure your SIM card is inserted and you have your account details ready before starting the process.
Can I keep my current phone number when switching to TracFone?
Yes, you can transfer your existing number during activation. You will need your account number and port-out PIN from your previous carrier. Keep your old service active until the transfer is fully completed to avoid service interruption.
How do I set up and manage Auto-Refill for my plan?
You can enroll in Auto-Refill through the My Tracfone app or the official website. Under the 'Refill' menu, select 'Auto-Refill' to link a credit card or bank account. Enrolling in Auto-Refill may also qualify you for discounts.
What are the different ways to refill my TracFone balance?
You can add airtime instantly using the My Tracfone app, texting ADD to 611611, or using the website. Airtime cards are also available at major retail stores and can be redeemed online or via phone.
What should I do if I have technical problems with my service?
First, restart your phone or toggle Airplane Mode. If that doesn't work, text HELP to 611611, use the support section in the My Tracfone app, or visit the website. For further assistance, contact technical support.
Paying too much for your phone?
Households on SNAP, Medicaid or SSI may qualify for a free Lifeline phone and monthly service.