Total Wireless customer service
How to reach Total Wireless by phone, when to call for the shortest wait, and answers to common account questions.
Customer service number
866-663-3633
Hours
Mon-Fri 8am-11:45pm ET
Average wait
3m 7s
Best day to call
Friday
Call type
Toll-free
Insider tip
To connect with a live agent, press 7 at the first menu, then follow the prompts.
Before you call
- Your account number or the phone number on the account
- Account PIN or the last 4 digits of the account holder's SSN
- Your latest bill or a recent payment confirmation
- The device's IMEI if you are calling about a phone
Total Wireless FAQ
How do I activate a new Total Wireless account?
To activate your device, visit the Total Wireless activation website, use the Total Wireless app, or call customer support. Make sure your SIM card is inserted and you have your account details ready before starting the process.
Can I keep my current phone number when switching to Total Wireless?
Yes, you can transfer your existing number during activation. You will need your account number and port-out PIN from your previous carrier. Keep your old service active until the transfer is fully completed to avoid service interruption.
How do I set up and manage Auto-Refill for my plan?
You can enroll in Auto-Refill through the Total Wireless app or the official website. Under the 'Payments' menu, select 'Auto-Refill' to link a credit card or bank account. Enrolling in Auto-Refill may qualify you for monthly plan discounts.
What are the different ways to refill my Total Wireless balance?
You can add plans instantly using the Total Wireless app, texting ADD to 611611, or using the website. Service plan cards are also available at Target, Walmart, and other major retail stores.
What should I do if I have technical problems with my service?
First, restart your phone or toggle Airplane Mode. If that doesn't work, text HELP to 611611 or use the troubleshooting tool in the Total Wireless app. For further assistance, you can contact technical support.
Paying too much for your phone?
Households on SNAP, Medicaid or SSI may qualify for a free Lifeline phone and monthly service.