StandUp Wireless customer service
How to reach StandUp Wireless by phone, when to call for the shortest wait, and answers to common account questions.
Customer service number
800-544-4441
Hours
Mon-Sun 8am-10pm ET
Average wait
10m 22s
Best day to call
Tuesday
Call type
Toll-free
Insider tip
To connect with a live agent, press 4 at the first menu, then select an option from 1 to 4.
Before you call
- Your account number or the phone number on the account
- Account PIN or the last 4 digits of the account holder's SSN
- Your latest bill or a recent payment confirmation
- The device's IMEI if you are calling about a phone
StandUp Wireless FAQ
How do I activate a new StandUp Wireless account?
To activate your device, visit the StandUp Wireless activation website or call customer support. Insert your SIM card and dial the activation number provided in your delivery package.
Can I keep my current phone number when switching to StandUp Wireless?
Yes, you can transfer your existing phone number during activation by contacting customer care. You will need your account number and port-out PIN from your previous carrier.
How do I set up AutoPay for premium plans?
You can enroll in AutoPay through the StandUp Wireless online portal. In the billing section, link a credit card or debit card to automate payments if you opt into a paid plan upgrades beyond free Lifeline benefits.
What are the different ways to add top-up funds to my account?
You can add extra data or talk time instantly using the online account portal on the StandUp Wireless website or by calling customer service directly from your device.
What should I do if I have technical problems with my service?
First, restart your phone or toggle Airplane Mode. Verify that your APN settings are correct as per the StandUp guide. For further assistance, contact StandUp Wireless technical support.
Paying too much for your phone?
Households on SNAP, Medicaid or SSI may qualify for a free Lifeline phone and monthly service.