Simple Mobile customer service
How to reach Simple Mobile by phone, when to call for the shortest wait, and answers to common account questions.
Customer service number
877-878-7908
Hours
Mon-Sun 8am-11:45pm ET
Average wait
2m 27s
Best day to call
Sunday
Call type
Toll-free
Insider tip
To connect with a live agent, dial 5, then 6, then 2, then 1.
Before you call
- Your account number or the phone number on the account
- Account PIN or the last 4 digits of the account holder's SSN
- Your latest bill or a recent payment confirmation
- The device's IMEI if you are calling about a phone
Simple Mobile FAQ
How do I activate a new Simple Mobile account?
To activate your device, visit the Simple Mobile activation website, use the My Simple Mobile app, or call customer support. Make sure your SIM card is inserted and you have your account details ready before starting the process.
Can I keep my current phone number when switching to Simple Mobile?
Yes, you can transfer your existing number during activation. You will need your account number and port-out PIN from your previous carrier. Keep your old service active until the transfer is fully completed to avoid service interruption.
How do I set up and manage Auto ReUp for my plan?
You can enroll in Auto ReUp through the My Simple Mobile app or the official website. Link a credit card or bank account to have your service automatically renew. Enrolling in Auto ReUp may also qualify you for monthly plan discounts.
What are the different ways to refill my Simple Mobile balance?
You can ReUp instantly using the My Simple Mobile app, texting ADD to 611611, or using the Simple Mobile website. ReUp cards are also available at major retail and convenience stores.
What should I do if I have technical problems with my service?
First, restart your phone or toggle Airplane Mode. If that doesn't work, text HELP to 611611 or use the troubleshooting tool in the app. For further assistance, you can contact Simple Mobile technical support.
Paying too much for your phone?
Households on SNAP, Medicaid or SSI may qualify for a free Lifeline phone and monthly service.