Mint Mobile customer service
How to reach Mint Mobile by phone, when to call for the shortest wait, and answers to common account questions.
Customer service number
800-683-7392
Hours
24 hours a day, 7 days a week
Average wait
1m 47s
Best day to call
Sunday
Call type
Toll-free
Insider tip
To connect with a live agent, press 2, then keep pressing 0.
Before you call
- Your account number or the phone number on the account
- Account PIN or the last 4 digits of the account holder's SSN
- Your latest bill or a recent payment confirmation
- The device's IMEI if you are calling about a phone
Mint Mobile FAQ
How do I activate a new Mint Mobile account?
To activate your device, visit the Mint Mobile activation website, use the Mint Mobile app, or follow the instructions in your welcome kit. Make sure your SIM card is inserted and you have your account details ready before starting the process.
Can I keep my current phone number when switching to Mint Mobile?
Yes, you can transfer your existing number during activation. You will need your account number, port-out PIN, and billing zip code from your previous carrier. Keep your old service active until the transfer is fully completed.
How do I set up and manage Auto Recharge for my plan?
You can enroll in Auto Recharge through the Mint Mobile app or online dashboard. Go to the payment settings to link a credit card or bank account so your multi-month plan renews automatically.
What are the different ways to renew my Mint Mobile plan?
You can add a new 3, 6, or 12-month plan instantly using the Mint Mobile app or website dashboard. You can also add 'UpData' or international roaming credits through the same portal.
What should I do if I have technical problems with my service?
First, restart your phone or toggle Airplane Mode, and check your APN settings. If that doesn't work, use the Chat feature in the Mint Mobile app or visit the Help center online. For further assistance, contact the 'Fox Squad'customer care.
Paying too much for your phone?
Households on SNAP, Medicaid or SSI may qualify for a free Lifeline phone and monthly service.