Metro by T-Mobile customer service
How to reach Metro by T-Mobile by phone, when to call for the shortest wait, and answers to common account questions.
Customer service number
888-863-8768
Hours
Mon-Sun 4am-12am PT
Average wait
2m 10s
Best day to call
Wednesday
Call type
Toll-free
Insider tip
This is a direct line to a real person with no prompts.
Before you call
- Your account number or the phone number on the account
- Account PIN or the last 4 digits of the account holder's SSN
- Your latest bill or a recent payment confirmation
- The device's IMEI if you are calling about a phone
Metro by T-Mobile FAQ
How do I activate a new Metro by T-Mobile account?
To activate your device, visit the Metro by T-Mobile activation website, use the myMetro app, or visit a local retail store. Make sure your SIM card is inserted and you have your account details ready before starting the process.
Can I keep my current phone number when switching to Metro by T-Mobile?
Yes, you can transfer your existing number during activation. You will need your account number and port-out PIN from your previous carrier. Keep your old service active until the transfer is fully completed to avoid service interruption.
How do I set up and manage AutoPay for my prepaid plan?
You can enroll in AutoPay through the myMetro app or the official website. Under the 'Payments' menu, select 'AutoPay' to link a credit card or bank account. Enrolling in AutoPay ensures no disruption to your month-to-month service.
What are the different ways to pay my Metro by T-Mobile bill?
You can add funds instantly using the myMetro app, dialing *99 from your phone to pay by eWallet, using the 'Guest Pay' tool on the website, or visiting a Metro location.
What should I do if I have technical problems with my service?
First, restart your phone or toggle Airplane Mode. If that doesn't work, use the device support guides on the website or in the myMetro app. For further assistance, you can contact technical support by dialing 611.
Prefer help in person?
5,904 Metro by T-Mobile stores can help with activations, upgrades and billing.
Find a Metro by T-Mobile storePaying too much for your phone?
Households on SNAP, Medicaid or SSI may qualify for a free Lifeline phone and monthly service.