Consumer Cellular customer service
How to reach Consumer Cellular by phone, when to call for the shortest wait, and answers to common account questions.
Customer service number
888-345-5509
Hours
Mon-Fri 4am-11pm, Sat-Sun 6am-7pm ET
Average wait
2m 3s
Best day to call
Wednesday
Call type
Toll-free
Insider tip
To connect with a live agent, press 1, then 4.
Before you call
- Your account number or the phone number on the account
- Account PIN or the last 4 digits of the account holder's SSN
- Your latest bill or a recent payment confirmation
- The device's IMEI if you are calling about a phone
Consumer Cellular FAQ
How do I activate a new Consumer Cellular account?
To activate your device, visit the Consumer Cellular activation website, use the My CC app, or call customer support. Make sure your SIM card is inserted and you have your account details ready before starting the process.
Can I keep my current phone number when switching to Consumer Cellular?
Yes, you can transfer your existing number during activation. You will need your account number and port-out PIN from your previous carrier. Keep your old service active until the transfer is fully completed to avoid service interruption.
How do I set up and manage AutoPay for my plan?
You can enroll in AutoPay through the My CC app or the official website. Under the 'Billing' menu, select 'AutoPay' to link a credit card or bank account.
What are the different ways to pay my Consumer Cellular bill?
You can pay instantly using the My CC app, using the website portal, or by calling customer service. You can also mail a check directly to Consumer Cellular.
What should I do if I have technical problems with my service?
First, restart your phone or toggle Airplane Mode. If that doesn't work, review the Help center on the Consumer Cellular website or app. For further assistance, contact customer support directly.
Prefer help in person?
93 Consumer Cellular stores can help with activations, upgrades and billing.
Find a Consumer Cellular storePaying too much for your phone?
Households on SNAP, Medicaid or SSI may qualify for a free Lifeline phone and monthly service.