Assurance Wireless customer service
How to reach Assurance Wireless by phone, when to call for the shortest wait, and answers to common account questions.
Customer service number
888-321-5880
Hours
24 hours a day, 7 days a week
Average wait
3m 6s
Best day to call
Tuesday
Call type
Toll-free
Insider tip
To connect with a live agent, press 0#, 4, 5, 5; or press 0 repeatedly or four times.
Before you call
- Your account number or the phone number on the account
- Account PIN or the last 4 digits of the account holder's SSN
- Your latest bill or a recent payment confirmation
- The device's IMEI if you are calling about a phone
Assurance Wireless FAQ
How do I activate a new Assurance Wireless account?
To activate your device, visit the Assurance Wireless activation website, use the pre-installed Assurance Wireless app, or call customer support. Make sure your SIM card is inserted and you have your approval PIN ready before starting the process.
Can I keep my current phone number when switching to Assurance Wireless?
Yes, you can transfer your existing number during activation by contacting customer service. You will need your account number and port-out PIN from your previous carrier. Keep your old service active until the transfer is fully completed.
How do I set up and manage automatic payments for paid add-ons?
While your base Lifeline service may be free, you can enroll an AutoPay method through the 'My Account' online portal to automatically pay for additional data or international calling plans on a monthly basis.
What are the different ways to add funds to my Assurance Wireless account?
You can add Top-Up funds instantly using your online Assurance Wireless account, dialing customer service, or buying a Virgin Mobile or Boost Mobile Top-Up card at major retail stores.
What should I do if I have technical problems with my service?
First, restart your phone or toggle Airplane Mode. If that doesn't work, check the FAQ and support section on the Assurance Wireless website. For further assistance, you can contact technical support at 1-888-321-5880.
Paying too much for your phone?
Households on SNAP, Medicaid or SSI may qualify for a free Lifeline phone and monthly service.